Refund Policy

Eligibility for a refund

You are eligible for a full refund if:

• Your refund request is made within 14 calendar days of your first subscription payment
• You have not previously received a refund from upRanker

Refund requests for renewal charges (second month and beyond) are considered on a case-by-case basis at our discretion, particularly where a technical issue caused service disruption.

How to request a refund

Email us at support@upranker.me with:

• The email address on your account
• The date of your subscription payment
• A brief reason for the refund (optional, but helpful)

We will process your refund within 5 business days. Refunds are returned to the original payment method and may take an additional 5–10 business days to appear on your statement depending on your bank or card provider.

What happens after a refund

After a refund is issued, your subscription will be cancelled and your account will revert to the free trial plan. Content you have generated remains accessible in your account for 30 days, after which it may be removed.

Subscription cancellation

Cancelling your subscription is separate from requesting a refund. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• No partial refunds are issued for unused days in a billing period, unless you are within the 14-day guarantee window

You can cancel anytime from the billing page in your account settings.

Non-refundable cases

We do not issue refunds for:

• Refund requests submitted after the 14-day window
• Accounts terminated for violation of our Terms of Service
• Partial months or unused article credits

Contact

If you have any questions about our refund policy, please email support@upranker.me. We aim to respond within 1 business day.